Shipping and Returns
Delivery and Returns Information
NOTICE TO RUSSIAN & UKRAINIAN CUSTOMERS
We are suspending all shipments to Russia & Ukraine. We apologise for the inconvenience.
- Royal Mail Tracked 48 (3-5 Business Days)
- Orders over £100 Royal Mail Tracked 48 (3-5 working days)* – Free
- Royal Mail Tracked 24 (1-2 Business Days)
- Orders over £250 Royal Mail Tracked 24 (1-2 working days) – Free
- Express Delivery Via DHL (1-2 Business Days) - £8.95
Please note: All next day orders placed after 12pm, at weekends or UK bank holidays will be dispatched the next working day.
- Standard Shipping via Royal Mail (3-6 Business Days)
- Express Shipping via FedEx/DHL (1-3 Business Days) £19.99
- Orders over £200 – Free standard s
- Standard Shipping via Royal Mail (4-7 Business Days) – £9.99
- Express Shipping via FedEx/DHL (1-3 Business Days) – £21.99
- Orders over £250 – Free standard shipping
- Standard Shipping via Royal Mail (5-12 Business Days) – £9.99
- Express Shipping via FedEx/DHL (1-4 Business Days) – £25.99
- Orders over £300 – Free standard
Customs & Import Tax
Please be advised that for countries outside the UK, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to AP Race Clinics Limited or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to AP Race Clinics Limited.
- All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.
- We do not dispatch on weekends or UK public holidays.
- If an item is out of stock, we will inform you immediately about delivery time.
- All customers are supplied with order tracking details via email.
If returns are received by AP Race Clinics within 14 days of receipt by the customer, a refund (or exchange if preferred) will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days). Please ensure all items being returned are in a re-saleable condition, in original, undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged. From overseas, the parcel must be clearly marked as “RETURN” on any documentation required for customs.
After goods have been inspected by us, you will receive a full refund of the purchase price.
Where UK free delivery has been given, a standard postage charge will be deducted from refunds if the entire order is returned.
If an item arrives faulty or incorrect, you must contact us by email or telephone within 7 days of receipt. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive a repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty, the customer is responsible for all postage costs.
Please send your returns to:AP Race Clinics Limited, J & S House, Unit 1, Denton Drive, Northwich, CW9 7LU, United Kingdom